Professional Packaging Solutions by oCustomBoxes

As your trusted packaging partner, oCustomBoxes is committed to delivering premium-quality custom packaging solutions that meet your business requirements. This document outlines our comprehensive refund and returns policy for our business clients.

Return Eligibility and Conditions

1. Standard Size Custom Boxes

• Returns are accepted for standard-size custom boxes within specified parameters
• Products must be in original, unused condition and suitable for resale
• All returns require prior authorization from our customer service department

2. Custom Manufacturing Exclusions

• Due to the specialized nature of customized product boxes, these items are non-returnable
• All sales for custom-manufactured items are final
• We recommend thoroughly reviewing specifications before placing custom orders

3. Exchange Policy

• To maintain operational efficiency, we do not process direct exchanges
• For alternate products, please initiate a return and place a new order

Return Process

4. Return Authorization

• Contact our business support team at sales@ocustomboxes.com
• Provide order details and reason for return
• Await return authorization and shipping instructions

5. Shipping Requirements

• Business clients are responsible for return shipping costs
• Professional packaging is required to prevent transit damage
• Include the return authorization number on all shipment documentation

6. Financial Terms

• All transactions and refunds are processed in USD
• International clients: Currency conversion rates apply at the time of refund

7. Product Condition Standards

• Returns must meet professional quality standards
• Items showing evidence of use, installation, or damage are ineligible
• Original packaging materials must be intact

8. Timeline Requirements

• Return window: 120 days from delivery date
• Claims for damaged or incorrect shipments: Within 48 hours of receipt

9. Processing Fee Structure

• No restocking fees on approved returns
• Additional charges may apply for improperly packaged returns

10. Refund Processing

• Standard processing time: Up to 20 business days
• Refunds issued to the original payment method
• Confirmation email sent upon refund completion

Business Support

For assistance with bulk returns or specialized situations, contact our business support team:

• Email: sales@ocustomboxes.com
• Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

oCustomBoxes maintains the right to modify or update this policy as needed. Last updated: January 16, 2025